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Published: 11 Sep 2023

This is the CQI World Quality Week 2023

Quality: realising your competitive potential

Join the CQI in celebrating World Quality Week from 6-10 November 2023. This global campaign raises awareness of the quality management profession and focuses on the theme of realising your competitive potential.

The importance of a competitive edge

In today's complex and dynamic risk landscapes, maintaining a competitive advantage requires more than just operational resilience. Quality improvement principles and methods can help organisations quickly and effectively address inherent inefficiencies, allowing them to meet changing customer expectations faster, more economically, and sustainably than their competitors. Research from the UK construction consortium GIRI shows that avoidable errors in construction currently cost 21% of project value. By removing these inefficiencies throughout the economy, productivity, safety, and sustainability will all benefit.

Building your quality culture and capability

WQW2023

Facilitating quality capability

Quality professionals are expert business partners who can help organisations build and develop quality capability throughout their value chains to compete and sustain. Talk to a quality professional to find out how they can help you with product and service design, process efficiency and effectiveness, strategic improvement delivery

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Time	Session
9:00	Registration and networking
9:30	Welcome by the CQI
9:40	Quality: A View from the Top – scene-setting by headline partners, AWE
	Speakers
	Outline
10:00	Keynotes
	The Ethics of AI (Digital)
	Speaker
	Outline: In this keynote, Julie Dawson will provide an industry view of the value and risk associated with AI. This talk will examine how organisations should approach navigating policy and regulation while creating strategic value for organisations and customers.
	Quality and Culture – TBA (Culture)
	Speaker
	Outline
10:30	Panel discussions
	Regulating AI for Performance and Compliance (Digital)
	Speakers: Tim McGarr, AI Market Development Lead (Regulatory Services) at BSI Lorraine Turner, Accreditation Director, UKAS
	Outline: In this session our panel of industry, quality professional, standards and conformity assessment experts will examine the extent to which AI can be regulated and the role of voluntary conformity assessment, including the new ISO 42001 standard. The panel will discuss what challenges lie ahead as society designs lines of defence to mitigate risk, while releasing the benefits of AI at pace.
	Setting the Tone for Quality, Safety and Compliance (Culture)
	Speakers: Colin Campbell, Associate Director - Improving Project Delivery at Scottish Futures Trust Karine Rackham, Head of Quality at Sellafield Ltd.
	Outline: This panel will discuss how organisations across different sectors – aerospace, construction and nuclear - set the tone for delivering quality, safe, compliant products and services. Each of these sectors provide critical value for society with severe consequences of failure. This session will examine how organisations and sectors develop the right cultures and behaviours, while navigating strict compliance, high consequence of failure and often complex and increasingly fragile supply chains.
11:15	Coffee break
11:45	Breakout sessions
	AI in Action (Digital)
	Speakers: Glen Lane, Area Handover Manager at Costain Owald Asanka Alwis, Head of Quality at SQ Group Bangladesh
	Outline: In this session, we will hear from expert practitioners outlining how AI has been adopted in project and manufacturing industries. These case studies will demonstrate how AI has helped manage and improve quality and performance and shaped the direction of travel for the future.
	Is Your Quality Function Driving Poor Quality Culture? (Culture)
	Speakers: Ryan Renard, SQMS Manager at Ontic Engineering and Manufacturing Ltd. Mark Eydman, Founder and Lead Consultant at Six Pillars Consulting
	Outline: Quality is managed and improved in the wider business. The quality function exists to help the wider organisation work together to deliver and improve what - and how - it delivers value to customers and stakeholders. This panel session will discuss the extent to which quality functions are viewed as supporting appropriate cultures and capabilities within their organisations and how quality professionals should be approaching this.
	Sustainable Quality: from talk to action (ESG)
	Speakers: Silvie Coutuer, Founder and Consultant at KDenza Tim La Touche, Director at La Touche Consulting Peter Anderson, Managing Partner at Troup, Bywaters + Anders
	Outline: In recent years, much of the focus of ESG has been on climate change and the need for industry to become part of the solution through innovation in how they create products and services. In this session, our panel will look at the wider ESG agenda and consider the extent to which the quality profession has moved from taking about sustainability to making a concrete contribution and what we need to do next.
	Beyond the Accidental Quality Manager (Skills)
	Speakers: James Nelis, Senior Quality Manager at BOS-SHELF Charlotte Bradley – Governance, Compliance and Quality Manager at BT Business Jessica Plested, Managing Consultant (Quality) at Shirley Parsons Chair: Judith Ward, Programme Director (Quality) at Mott MacDonald
	Outline: CQI surveys have highlighted the ongoing challenge of attracting new talent into the quality profession. This is part of a wider skills problem impacting many other professional domains, made more difficult by the need to attract more diverse skill sets and backgrounds into quality as we deal with digital and sustainability agendas. In this session, our panel will consider progress in terms of making quality management as aspirational career choice, what works and what is still left to do.
12:45	Lunch and networking
14:15	Breakout sessions
	AI is Everyone’s Business (Digital)
	Speakers: Kevin Newey, Global Head of Quality at Graphcore
	Outline: This session will examine how professionals should be thinking about AI within their domains of expertise and scopes of activity. In this session, we will discussing the opportunity AI presents for continuous improvement, and how to use it responsibly and securely within your organisation.
	The Culture of Leadership and Continuous Improvement (Culture)
	Speakers David Anderson, Director Business Assurance, Quality and Systems at BAM UK&NI
	Outline: This session will explore the culture of leadership – creating different leadership styles, embracing diversity, inclusion and collaboration, and most importantly, understanding what makes those that you work with tick, in order to enhance productivity and achieve common goals.
	Empowering Quality Professionals to make a Difference (ESG)
	Speakers Victoria Yates, Head of Change & Transformation at Mabey Hire Jamie Bowen, Head of ESG and Improvement at Chevron Group
	Outline: In this session, hear from two established quality leaders about how they’ve used quality skills, tools and approaches to develop, deploy and implement an ESG strategy. Understand how you can influence – and lead - your own organisation to identify and achieve sustainability goals, relating to its environmental impact, social value and governance.
	Developing organisation wide quality capability (Skills)
	Speakers Lee Major, Deputy Director, Quality and Regulatory Assurance Division at UKHSA Fiona Payne, Senior Quality Manager at CapGemini
	Outline: If quality is everyone’s business, everyone needs some level of competence in quality management principles, methods and tools. This session will examine why and how quality professionals can help develop competence and capability to manage and improve the quality of product, service and process in the wider organisation.
15:15	Coffee break and drinks reception
15:45	The International Quality Awards
17:00	End